BOOKING POLICY
At DubaiNewYearCelebration.com, we offer premium, customisable New Year’s Eve packages built around what you want from the night. Because our packages are tailored, our team works with you before confirmation to ensure every detail is right. This booking policy sets out the full terms that govern your reservation.
How to Book
- Online: dubainewyearcelebration.com
- Email: [email protected]
- Phone / WhatsApp: +971 4 268 4645 | 50 914 3707
- In Person: At any Travel Saga hotel travel desk across Dubai
We encourage guests to contact our team before booking to discuss package options, customisation, and what best suits their group. Your booking is confirmed once you receive written confirmation and full payment is received. Book early — availability is limited for New Year’s Eve.
Payment
- Credit and debit card (Visa and Mastercard) — all transactions in AED
- Bank transfer
- Cash at our office or hotel travel desk
- Secure online payment link
Full payment is required to confirm your booking. Guests under 18 may not independently transact on our website.
Booking Confirmation
A written confirmation will be sent once payment is received, detailing your package — Dhow Cruise, Mega Dhow Cruise, Dinner Cruise, Shared Yacht, Mega Yacht, or Private Yacht — departure time, boarding location, inclusions, customisation arrangements, transfer details, and booking reference. Please review all details carefully and contact us immediately if anything requires correction.
Customisation Terms
Customisation requests — including decoration, catering, dietary requirements, entertainment, and special occasion arrangements — must be submitted and confirmed in writing before the event date. We cannot guarantee arrangements that have not been confirmed in advance. Customisation add-ons confirmed at the time of booking are subject to the same cancellation terms as the main package.
Guest Numbers and Documentation
Final guest numbers must be confirmed before the event. All guests are required to carry valid identification:
- Tourists: Original passport
- UAE Residents: Emirates ID, Emirates Driving Licence, and passport
Guests without required documentation will not be permitted to board. Guests under 21 must be supervised by a responsible adult.
Amendments
Amendment requests must be submitted as early as possible. Given the bespoke nature of our packages and the fixed date of the event, amendments close to New Year’s Eve may not be possible. Customisation changes requested within 14 days of the event are subject to feasibility and may incur additional costs.
Cancellations & Refunds
| Cancellation Timing | Refund |
| Before 1st December | 90% refund (10% cancellation charge applies) |
| 1st December to 20th December | 50% refund |
| After 20th December | No refund |
| No-show on the night | No refund |
Cancellations must be submitted in writing and confirmed by our team. Refunds are processed within 7–14 working days via the original payment method. Weekends and UAE public holidays may cause additional delays.
Operator Cancellations
We reserve the right to cancel any event due to adverse weather, coastguard restrictions, or circumstances beyond our control. Guests will be offered a full refund or a suitable alternative. Notification will be provided as early as possible.
Onboard Rules and Conduct
- Life jackets must be worn whenever instructed by the captain or coastguard
- Littering or dumping waste in the water is prohibited
- Alcohol abuse or reckless behaviour may result in termination of the charter without refund
- Jumping from the vessel while anchored or underway is strictly prohibited
- Guests under 21 must be supervised by a responsible adult
- The captain’s instruction is final. Abusive behaviour toward crew results in immediate removal without refund
No-Shows
Guests not at the confirmed boarding location at the agreed time without prior notice will be treated as a no-show. No refund will be issued.
Liability
Dubainewyearcelebration.com, as part of Travel Saga Tourism, takes all reasonable steps to ensure guest safety and event quality. We do not accept liability for circumstances beyond our reasonable control.
Governing Law
These terms are governed by the laws of the United Arab Emirates.
Contact
Email: [email protected]
Phone / WhatsApp: +971 4 268 4645 | 50 914 3707
Office: Office 303, New Century City Tower, Ittihad Road, Port Saeed, opposite Deira City Centre, Deira, Dubai, UAE