CORRECTIONS POLICY

A guest who books a New Year’s Eve celebration package based on incorrect information — and only discovers the discrepancy when they arrive on the night — has no way to recover that experience. That is the context in which we think about corrections at dubainewyearcelebration.com. Accuracy is not a courtesy; it is a core obligation.

DubaiNewYearCelebration.com is a digital subsidiary of Travel Saga Tourism, specialising in New Year’s Eve parties, cruises, yacht experiences, and celebrations in Dubai.

1. Our Standard

We aim to maintain accurate and up-to-date information across dubainewyearcelebration.com, particularly for package descriptions, pricing, inclusions, vessel details, transfer arrangements, fireworks information, and booking terms. When an error is confirmed, correcting it is treated as a priority, particularly where it could affect an upcoming or existing booking. We do not wait. We do not minimise. We do not hide corrections behind routine edits. Our Corrections Policy follows our Publishing Principles, ensuring all content is researched, reviewed, updated, and corrected responsibly to maintain accuracy and transparency.

2. What Constitutes an Error

We treat the following as errors that require prompt correction:

• Incorrect pricing or inclusions for any package
• Inaccurate vessel descriptions, capacities, or onboard specifications
• Misleading descriptions of fireworks viewpoints or entertainment
• Incorrect transfer arrangements, boarding locations, or event timings
• Cancellation or refund terms that do not reflect our actual policy
• Customisation options described as available when they are not, or vice versa
• Any information that could cause a guest to book based on a materially false understanding of what they will receive
• Time-Sensitive Errors: If you identify information that could immediately affect an upcoming booking or event, please contact us by phone or WhatsApp as well as by email so that the matter can be prioritised.

3. How We Handle Corrections

1. Verify — We confirm the error against our operational records or authoritative sources before making any change.
2. Correct — Once the error is verified, we update the relevant page as promptly as possible. Where the error relates to pricing, inclusions, or logistics, we treat this as urgent regardless of the time of year.
3. Notify affected guests — Where a correction reflects a genuine change to something that affects guests who have already booked, we contact those guests directly, promptly, and clearly. We do not expect them to notice a website update.
4. Acknowledge the correction — For meaningful factual errors, we add a brief dated note to the relevant page explaining what changed. We do not overwrite errors silently.
5. Check for recurrence — We assess whether the same error appears elsewhere on our platform and correct every instance.

4. How to Report an Error

If you believe any content on our website is inaccurate — whether you are still researching your options or have already attended one of our events — please tell us:

• Email: [email protected]
• Subject line: Content Correction
• Phone/WhatsApp: +971 4 268 4645 | +971 50 3399740

Please include the URL of the relevant page, a description of the error, and — where possible — a source or reference for the correct information. We aim to review standard correction requests within 5 business days and will follow up with you on the outcome. Errors affecting pricing, inclusions, booking terms, event timings, boarding locations, transfers, or other time-sensitive information will be prioritised and addressed as urgently as possible.

5. Our Commitments

• We will not edit content silently to conceal an error.
• We will not delay acting on a known correction, particularly during the booking season when guests are actively making decisions.
• We will not dismiss a correction raised in good faith without investigation.

Our commitment to transparency is part of how we approach every aspect of the guest experience. To learn more about DubaiNewYearCelebration.com and the services we provide, visit our About Us page.

6. Policy Updates

This policy is reviewed annually. Questions about how we handle corrections are welcome at [email protected].