ETHICS POLICY

Dubainewyearcelebration.com was built on a straightforward conviction: that guests who trust us with the most celebrated night of their year deserve a service that is honest, safe, and genuinely delivered to the standard promised. That conviction shapes every decision we make — how we design packages, how we select partners, how we communicate, and how we conduct ourselves as a business. This policy makes those standards explicit.

DubaiNewYearCelebration.com is a digital subsidiary of Travel Saga Tourism, specialising in New Year’s Eve parties, cruises, yacht experiences, and celebrations in Dubai.

1. The Values We Operate By

Transparency — We say what we mean and mean what we say. Every package detail, price, inclusion, and condition is communicated clearly and honestly. Guests should never arrive on New Year’s Eve and discover that what they booked is not what we described.
Luxury with integrity — We position our packages at the quality end of the market. That positioning comes with a responsibility to ensure that what we call luxurious genuinely is — in vessel quality, catering, entertainment, and service — not just in language.
Safety without compromise — Comfort, glamour, and exceptional celebration experiences all matter deeply to us. They are all secondary to guest safety. Guest safety takes priority over commercial considerations whenever a safety-related decision must be made.
Personalisation that is real — Our identity is built around customisation and expert consultation. We hold ourselves to the standard that every guest who requests a tailored experience receives one — not a slightly adapted version of a standard package dressed up as personalised.
Respect — New Year’s Eve brings guests from across the world together on the water. Every guest — regardless of nationality, background, group size, or package tier — receives the same standard of dignity, warmth, and attentiveness.
Accountability — When something goes wrong — as it sometimes does in event management — we take responsibility directly, address it honestly, and do not deflect, minimise, or offer excuses in place of solutions.

2. Honest Representation of What We Offer

Our packages are booked months in advance, often by guests who have never visited Dubai before and are placing significant trust in what we tell them. That trust is a serious obligation.

All package descriptions on dubainewyearcelebration.com — inclusions, vessel type and specifications, dining arrangements, entertainment, fireworks viewpoints, and transfer details — accurately reflect what guests will receive.
We do not use aspirational language or imagery to present packages as more exclusive, private, or luxurious than they actually are.
Where a package is customisable, we are transparent about what can and cannot be changed, and what additional costs customisation may involve.
If any element of a package is subject to variation — route changes due to sea conditions, entertainment acts subject to availability, or menu adjustments — this is communicated clearly before booking, not discovered on the night.
Pricing is inclusive of all stated services. Optional upgrades and extras are priced and presented separately before any payment is made.

3. Safety and Maritime Responsibility

We take guest safety seriously throughout the experience and work to ensure that appropriate safety standards and procedures are followed.

All vessels — we work with vessel operators who maintain their vessels in accordance with applicable UAE maritime safety requirements and operational standards.
Passenger capacities are set by maritime regulation and enforced strictly. We do not exceed safe capacity limits under any circumstances, including during peak demand periods around New Year’s Eve.
Vessel operators are responsible for ensuring that crew members hold the certifications required for their respective roles
Every event begins with a safety briefing for all guests on board.
We reserve the right to modify routes, delay departure, or cancel an event if sea conditions, weather, or safety assessments make it unsafe to proceed. Where possible, we will offer a suitable alternative arrangement, subject to availability. Any refund, where applicable, will be handled in accordance with the refund terms stated in our Booking Policy.
Any safety incident is reported, documented internally, and reviewed within 24 hours.

4. Customisation and Consultation Standards

Personalised service is central to our identity. We hold ourselves to specific standards in how we deliver it.

Our consultation process is designed to understand each guest’s preferences, group composition, budget, and celebration priorities before recommending a package — not after.
We do not guide guests toward higher-priced packages that do not suit their needs. Our recommendation is always the package best suited to the guest, not the one most beneficial to us commercially.
Where a guest requests customisation — dietary requirements, private arrangements, special occasions, group-specific entertainment — we confirm what is possible, at what cost, and in what timeframe before any commitment is made.
Local knowledge and honest guidance are the foundation of what we offer. If a package is not right for a particular guest’s expectations, we say so.

5. Fair Pricing and Clear Booking Terms

All published prices clearly state the services included in the package. Any optional upgrades, customisation charges, deposits, or other applicable additional costs are communicated before payment
We accept multiple payment methods — online payment, bank transfer, debit and credit card, and cash at our office — all clearly outlined before booking.
Cancellation, refund, and amendment policies are communicated to guests at the time of booking and applied consistently according to the terms of the applicable Booking Policy.
We do not change prices after a booking is confirmed, regardless of demand fluctuations in the lead-up to the event.

6. Reviews and Guest Testimonials

Guest reviews published on our platform are submitted voluntarily by guests sharing their personal experiences.
We do not write, commission, or pay for reviews. We do not alter, selectively suppress, or remove reviews because they are critical.
Moderation is limited to removing content that is abusive, defamatory, or contains personal information that a reviewer did not intend to make public.

7. Responsible Event Operations

We operate New Year’s Eve events on Dubai’s waterways within a specific regulatory environment that carries obligations beyond standard tourism.

We work exclusively with vessel operators and catering partners who hold valid UAE tourism and maritime licences.
Non-alcoholic beverage options are always available and clearly presented on all packages as standard.
Entertainment is curated to be appropriate, inclusive, and respectful of the diverse international audience that celebrates with us each year.
We coordinate applicable event and operational arrangements with the relevant Dubai authorities and follow official requirements for New Year’s Eve operations.

8. Conflicts of Interest

All team members and partners working with dubainewyearcelebration.com are expected to disclose any personal or financial interest that could influence the packages they recommend or the partners they engage. Identified conflicts are managed appropriately and, where necessary, the relevant individual is recused from the affected decision. For more information about our company, services, and experience, visit our About Us page.

9. Raising a Concern

If anything you experience or observe conflicts with the standards in this policy, please contact us:

Email: [email protected]
Subject line: Ethics Concern
Phone / WhatsApp: +971 4 268 4645 | +971 50 3399740

All concerns are handled with discretion and reviewed by management. We do not retaliate against anyone who raises an issue in good faith.

10. Policy Updates

This policy is reviewed annually after each New Year season. The Last Updated date above reflects the most recent revision.